Getting started and onboarding
Everything you need to know when starting with Atlan - from trials and demos to deployment options and implementation requirements.
Atlan is the context layer for AI; this FAQ covers everything from trials and deployment options to implementation requirements.
Is there a trial version of Atlan that I can use to learn more on my own?
You can sign up for the product tour with your business email to learn more about Atlan.
Do you have customers in my industry?
Atlan has customers across a wide variety of industries, including highly regulated industries like financial services and healthcare. Feel free to review the customers page, or reach out to discuss your use case in more detail.
What are the implementation and maintenance requirements?
There are no additional costs incurred during implementation. To support the user/process transformation within your organization, Atlan provides an optional Accelerator Package with cultural enablement services.
In terms of individuals and responsibilities required to run and maintain Atlan, both may vary depending on the following two factors:
- Size of your organization (10, 100, 1000 users).
- Organizational structure (data mesh vs. data stewardship model).
Typically, the application is owned by at least 1 data engineer persona and 1 persona responsible for data governance, data enablement, and information architecture. You'd only be in charge of managing data source integrations because Atlan is deployed as software as a service (SaaS).
Where's Atlan deployed, and what cloud providers do you support?
Atlan is a cloud-first solution. Single-tenant SaaS is the recommended deployment model.
Atlan currently supports hosting tenants on the following cloud platforms:
For more information, see Atlan architecture.
What's the maintenance window for managing updates?
In addition to regular feature rollouts, Atlan applies tenant infrastructure upgrades and security patches during your maintenance window.
If you haven't set a window, Atlan uses the default window for your region. A workspace admin can set your own from Labs in the admin workspace, on the Maintenance window row:
- Days: choose All days, Weekdays, Weekends, or pick specific days with Custom.
- Start time: choose a start time in 30-minute increments.
- Duration: fixed at one continuous 4-hour window on each day you select, repeating weekly.
The start time is entered and displayed in your own timezone, shown next to the time picker, and Atlan applies the window in that timezone.
Need a custom window, a different duration, or another scheduling arrangement? Reach out to Atlan support. Atlan is happy to accommodate your requirements.