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Troubleshooting Fivetran connectivity

What are the known limitations of the Fivetran connector?​

Atlan currently doesn't support the following:

  • There are two types of alerts in Fivetran - errors and warnings. While errors are supported with the Fivetran Platform Connector package, warnings are currently not supported.

Why is lineage missing?​

If you notice any Fivetran lineage missing in Atlan after migrating to the Fivetran Platform Connector in both Fivetran and Atlan, following may be the possible causes:

  • If any Fivetran Platform Connector tables or schema are dropped or renamed in the destination warehouse, then Fivetran recreates them with the original names in the next sync. However, it only adds any new incremental data. To access the historical data or fix any data integrity issues, you may need to trigger a re-sync. Refer to Fivetran documentation to learn more.

Why are partial assets created instead of connecting lineage to existing assets or Why does lineage show up wrong across environments?​

If you notice incorrect lineage such as a partial asset being created when a catalogued asset already exists in Atlan, or incorrect lineage across different environments, please contact Fivetran team to enable "connection_details" private preview feature. This feature gives Atlan the host and database information needed to accurately stitch together the end-to-end lineage.

Why is click-through to Fivetran not working?​

If you click View in Fivetran in Atlan and you are redirected to the Fivetran homepage, then you may not have the necessary permissions in Fivetran to view the connector. You must have at least a Connector Reviewer role or any other role hierarchically to view Fivetran connectors.