## Troubleshoot permission issues

URL: https://docs.atlan.com/apps/connectors/database/datastax-enterprise/troubleshooting/troubleshooting-datastax-enterprise-connectivity

> Learn about troubleshoot permission issues.

This guide helps you resolve common permission-related errors that may occur while setting up the DataStax connector.

## User doesn't have permission to access any keyspaces

**Error message**

```
User does not have permission to access any keyspaces in the DataStax cluster. Please ensure the user has the necessary permissions to access the keyspaces.
```

**Possible causes**
- The user doesn't have the necessary permissions to access keyspaces.
- The keyspaces don't exist or aren't available.

**Resolution**
- Verify that the user has the required permissions to access the keyspaces. For more information, see [permissions required to set up the DataStax connector](https://docs.atlan.com/llms/connectors/datastax-enterprise/set-up-datastax-enterprise/llms.txt).
- Confirm that the relevant keyspaces exist and are reachable from the connector environment.

## User doesn't have permission to fetch the cluster name

**Error message**

```
User does not have permission to fetch the cluster name from the DataStax cluster. Please ensure the user has the necessary permissions to access the keyspaces.
```

**Possible causes**
- The user lacks permissions to read system-level metadata.
- The user is missing `DESCRIBE` permission on system tables or the cluster.

**Resolution**
- Verify that the user has access to system tables in the cluster.
- Confirm that the user has `DESCRIBE` permission on the cluster.
- Contact your Cassandra administrator to grant necessary system-level permissions if required.

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